Preferred Management Corporation’s customer service is structured through the proper attention to details. Details are the little things that make a big difference in the utilization review process, like the following:
All of the administrative and clerical aspects of the processes are programmed per the requests of client and then processed effectively and efficiently by the system. Thereby ensuring consistent, accurate and timely execution.
The system automatically calculates due dates according to state regulations to prevent/limit exposure to penalties.
The system automatically tracks the time on task by reviewers on the system to ensure accurate billing as well as providing measurable performance standards for all professional staff.
The system automatically tracks all previous and current reviews by claim which provides a greater level of knowledge to the reviewers on any individual claim. For example, this allows the reviewer to instantly identify and verify duplicates, appeals and re-reviews.
The system tracks all reviews on a claim, so spotting inappropriate practice patterns and/or fraud is easier. We assure you that no other company combines such efficient utilization review technology with our standards of high customer service.